Frequently Asked Questions About Residential Moves!

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Frequently Asked Questions about Residential Moves!

Are the estimates free?

Yes, we provide free estimates with no strings attached

Are your employees contracted labor?

No, all our employees have been put through our hiring/vetting/training process which includes background checks and drug screens.

What happens if one of your movers gets hurt on my move?

You will not be liable whatsoever.  We have a workers’ compensation policy that covers all of our employees.

What happens if your movers break one of my belongings?

Once your bill is paid in full, you will send an email to our Claims Resolution Specialist with photos and descriptions of the damaged item(s) and she will help get it resolved according to the valuation option you selected.

What is valuation?

Valuation establishes the total value of your shipment in case of catastrophic loss and governs how the mover will resolve your claim for ‘loss of’ or ‘damage to’ individual items.

What are the valuation options?

The Valuation options are Basic Value Protection + Full Value Protection.  B.V.P. is free and covers 60 cents per pound per item.  F.V.P. costs a fee based on your estimated weight and covers the repair or replacement of the damaged item(s).

How can I pay my bill?

You can pay with cash, a check, or a card.  We do give discounts if you use cash.  If you use a card, there is a 3.5% card processing fee added onto the total.  If your move is out of state, we require a certified bank check upon delivery.

What if I can’t get access to my new home once my things are loaded on the moving truck?

We have two options based on how long it will be before you can get access to your new home.  If it’s a matter of days, we can offer Storage-In-Transit, in which your items will stay loaded and locked up on our truck(s) inside our fenced in parking lot until it’s time to deliver to your new home.  If it’s more than 5 days, we will offload your items into our climate-controlled storage facility and charge a pro-rated fee based on how long you have to wait.

Do we tip our movers?

Yes, if you feel that they did an outstanding job and would like to tip them, we highly encourage it.  They get to keep all tips.  If you are going to tip, give it to them directly in cash or a check written to the Crew Leader personally.

Do I pay extra to have my things padded or to have the movers use dolleys?

No, our hourly rates include usage of our pads, equipment, and trucks.

How far in advance to I need to book my move?

We recommend booking your move about 4-6 weeks in advance, so you can get on our schedule for your preferred moving dates.

What if I don’t have a whole house-hold to move and just want a few items moved around, do you do this?

Yes, we can tailor our job to your needs.  We do, however, have a 2-hour minimum.